Privacy Policy

Our Commitment to Your Privacy

Xarlenoxghik is committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand. This policy outlines how we collect, use, store, and protect your personal information when you interact with our painting school and creative studio in Auckland.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Contact us via our website, phone, or email
• Register for art classes, workshops, or creative programs
• Complete forms on our website
• Visit our studio in Auckland
• Subscribe to our newsletter or updates

The types of personal information we may collect include:

• Name and contact details (email address, phone number, postal address)
• Payment information for class bookings
• Information about your class preferences and interests
• Any messages or communications you send to us
• Emergency contact information (for children's classes)

How We Use Your Information

Under the Privacy Act 2020, we use your personal information only for the purposes for which it was collected. We use the information we collect to:

• Process and manage your class registrations and bookings
• Respond to your inquiries and provide customer service
• Send you information about our classes, workshops, and events (with your consent)
• Improve our services and enhance your experience at our Auckland studio
• Comply with legal obligations and regulatory requirements in New Zealand
• Ensure the safety and wellbeing of all students, particularly children

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors), subject to strict confidentiality agreements
• Legal Requirements: We may disclose information when required by New Zealand law, court orders, or government regulations
• Safety and Emergency: We may share information in emergency situations to protect the health and safety of our students and staff
• With Your Consent: We will share information with third parties only when you have given us explicit consent to do so

Data Security and Storage

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes:

• Secure storage systems and databases
• Encryption of sensitive information during transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

Your personal information is stored securely in New Zealand. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under the Privacy Act 2020

As a New Zealand resident, you have the following rights regarding your personal information:

• Right of Access: You can request access to the personal information we hold about you
• Right to Correction: You can request that we correct any inaccurate or incomplete information
• Right to Object: You can object to certain uses of your personal information
• Right to Complain: You have the right to make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act 2020

To exercise any of these rights, please contact us using the details provided below.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.

Children's Privacy

We take special care when collecting personal information from children under the age of 16. We require parental or guardian consent before collecting personal information from children. Parents or guardians have the right to access, correct, or delete their child's personal information at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or wish to exercise your rights under the Privacy Act 2020, please contact us:

Privacy Officer
Xarlenoxghik
33 Drake Street, CBD
Auckland 1010, New Zealand
Phone: +64 22 111 5149
Email: privacy@xarlenoxghik.world

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz

Last updated: January 2026